For the delivery of goods Right to cancel You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you buy, or a third party other than the carrier and indicated by you acquires, physical possession of the Goods. To exercise the right to cancel, you must inform us at below address.
Our address to return the items:
Address: Fast Tex Ltd t/a Linen & Moore : Unit 4 White hill Farm. Church lane. Henley On Thames. Oxford shire . RG9 3EX United Kingdom.
How do I start my return?
If you wish to return a damaged or incorrect item, you can call us on 00441491571053 or firstname.lastname@example.org. In this we case we can offer you a free royal mail return label. Please attach return form with your details.
What is the return process?
Once we received your package, it can take up to 14 days to process your return. The item you return must be unworn, unwashed and in its original undamaged packaging. However, please note that we will not refund return shipping costs unless the products received had manufacturing fault or incorrect. Please note that packages are your responsibility until they are returned. Therefore, we recommend that you request a shipping label or use a delivery service that offers insurance for the value of the goods to be returned.
How do I cancel my order?
To cancel an order customer needs to send a a clear statement (e.g., a letter sent by post, e-mail or by telephone). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Once the purchase is cancelled, we will reimburse to you all payments received from you, including the costs of delivery.
If your order has been dispatched before we receive the notification. We may make a deduction from there reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you buy evidence that you have returned the goods,
(c) We will make the reimbursement using the same means of payment as you used for the first transaction unless you have expressly agreed otherwise. If you send back the goods before the period of 14 days has expired, you will have to bear the direct cost of returning the goods.
How do I exchange an item?
To exchange a product, you may do so within 14 days of receipt of the goods. Customer will need to make payment for the return shipping cost as we will not supply free shipping label. if it was not our fault. The customer will be charged for shipping cost for sending back the replacement to the customer as well.
Have you received my return?
You can use Royal mail tracking to track the return.
It’s been longer than 30 days. Can I still return my item?
It is not possible to return an item after 30 days because it has passed the return policy term.